Knowledge Base

The Knowledge Base stores information about your business that your AI Agent can use when answering customer questions.

Accessing the Knowledge Base

From the sidebar, click Knowledge Base.

How the Knowledge Base Works

Booky AI uses a RAG (Retrieval-Augmented Generation) system. During a conversation, the AI Agent searches your Knowledge Base for relevant information and uses it to provide accurate answers based on your business content.

You can add information such as:

Services and procedures
Frequently asked questions
Business policies
Service areas
Preparation instructions
Other business specific information

Example: If a customer asks, "Do I need to prepare anything before my appointment?", the AI Agent can search your Knowledge Base and answer using the information you provided.

Adding Information

You can add information to your Knowledge Base in two ways:

Upload Documents: Upload documents containing information about your business.
Web Page: Enter a page URL and Booky AI will extract the content from that web page.

After the content is processed, it becomes available for the AI Agent to retrieve when needed.

Managing Documents

The Documents section shows the content currently available in your Knowledge Base.

If no documents have been uploaded, use the available panels to add documents or web page content.

Tip: Keep your Knowledge Base accurate and up to date. Adding useful business information helps your AI Agent provide better answers to customer questions.