Changelog

Booky AI - Customer Feedback & Post-Service Experience

• Customers can now leave reviews for completed bookings and jobs
• Introduced structured feedback system for service experiences

Impact

• Businesses can now collect real customer feedback after service completion
• Improved service quality tracking and reputation building
• Better insights into customer satisfaction and operational performance

Booky AI - Team Management & AI Agent Enhancements

• Added team management system for businesses
• Business owners can invite Admin and Staff members from a single page
• Expanded AI Agent tools for post-booking support
• AI Agent can now create support tickets when it cannot resolve customer queries

Impact

• Improved collaboration between business teams
• Reduced workload on business owners through structured roles
• More intelligent AI fallback handling for unresolved queries

Booky AI - Multi-Business Support & Workspace Switching

• Users can now create multiple businesses under a single account
• Added seamless switching between different businesses/workspaces

Impact

• Better support for agencies and multi-branch businesses
• Improved account scalability for growing companies
• Faster context switching between operations

Booky AI - Advanced Booking Controls, AI Call Management & Customer Authentication Improvements

• Added advanced booking and job management settings for cancellations and rescheduling
• Added configurable cancellation and rescheduling fees and rules
• Added maximum AI call duration controls for businesses
• Added blocked phone number management for calls and SMS
• Blocked numbers no longer consume AI credits
• Added manual SMS sending for business users
• Improved signup and login experience with industry-based dynamic content
• Added forgot password functionality for customers
• Improved customer account activation and password setup flow
• Added automatic resend for password setup emails when customers retry signup or login

Improvements

• Enhanced business control over bookings and customer interactions
• Improved AI communication management and cost control
• Improved customer onboarding and account recovery experience
• Enhanced automation and user experience across authentication flows

• Added Lead Management API support
• Added outbound webhook support for booking events
• Added outbound webhook support for lead events
• Enabled real-time data delivery to external systems via webhooks

Improvements

• Improved third-party integration capabilities
• Enhanced automation workflows for CRM and external platforms
• Enabled real-time synchronization for bookings and leads

Booky AI — Booking & Operations Updates

• Added support for booking cancellations
• Added real-time availability checking for appointments
• Added new appointment booking functionality
• Added support ticket and dispatch ticket creation
• Added detailed booking retrieval
• Added job details and visit tracking
• Added quote retrieval with line item support
• Added customer activity and context lookup
• Added booking rescheduling support
• Added booking update and status management

Improvements

• Improved operational workflow automation
• Enhanced customer support capabilities
• Improved AI integration and business context handling
• Centralized booking, job, quote, and ticket management

Booky AI - Cross-Channel AI, Social Integrations & Custom Knowledge Base Update

• Expanded AI agents to support cross-channel communication beyond voice and web
• Enabled booking and customer interactions through Facebook Messenger
• Enabled booking and customer interactions through Instagram Direct Messages
• Added custom knowledge base support allowing businesses to upload documents to train AI
• AI now understands business-specific policies, rules, and procedures from uploaded data

Impact

• Unified customer experience across social and web platforms
• Higher booking conversions through social media channels
• More accurate and business-aware AI responses
• Reduced dependency on manual support and training

Booky AI - Advanced Workflow, Linked Records & Resource Management Update

• Implemented end-to-end workflow for generating professional quotes from diagnostics
• Enabled conversion of quotes into multi-visit jobs
• Introduced Linked Records system connecting Leads, Bookings, Quotes, and Jobs
• Improved traceability across all customer and operational entities
• Added dynamic staff reassignment for better resource control
• Enhanced real-time line-item management within jobs and quotes

Impact

• Seamless workflow from lead to job completion
• Improved operational transparency and tracking
• Greater flexibility in staff allocation and workload management
• More accurate and real-time control over service delivery

Booky AI - Two-Way Calendar Synchronization & Smart Scheduling

• Introduced two-way Google Calendar synchronization
• AI now reads existing busy slots to prevent scheduling conflicts
• Appointments created in Booky AI automatically appear in connected calendars
• Real-time sync ensures accurate availability across platforms

Impact

• Reduced double-bookings and scheduling conflicts
• Improved scheduling accuracy through real-time availability awareness
• Seamless integration between Booky AI and external calendars

Booky AI - Official Platform Launch

• Launched Booky AI platform with core AI-powered business automation features
• Introduced AI Voice Agent for handling calls using Retell and Twilio integration
• Enabled Smart Scheduling for automated appointment booking based on real-time availability
• Added Lead Management system with CRM dashboard for tracking prospects and customers
• Integrated invoicing and subscription management for business billing workflows

Impact

• Unified AI-driven booking, communication, and CRM in a single platform
• Reduced manual workload in scheduling and customer handling
• Improved lead tracking and conversion management
• Enabled end-to-end business operations from booking to billing

Booky AI - Cross-Channel AI Expansion with SMS Support

• Extended AI agent capabilities beyond voice and web channels
• Introduced SMS-based AI agent for customer bookings and inquiries
• Enabled conversational booking experience through text messaging

Impact

• Improved accessibility for customers preferring SMS communication
• Increased booking conversions through low-friction text interactions
• Expanded AI coverage across multiple communication channels