Last Updated: April 18, 2026

Refund Policy

Transparent and fair refund guidelines — we want you to be confident in your purchase.

1. Overview

We believe in the value of our product and want every customer to have a fair opportunity to evaluate it. This Refund Policy explains the conditions under which you may request a refund for your Booky AI subscription.

We offer a 14-day free trial with no credit card required, so you can try the platform before committing. For paid subscriptions, refunds are available under the conditions described below.

2. Refund Eligibility

To qualify for a refund, all of the following conditions must be met:

Condition 1: Within 14 Days of Purchase

The refund request must be submitted within 14 calendar days of the date you purchased the paid subscription. Requests made after this window will not be eligible for a refund.

Condition 2: Less Than 20% Plan Usage

Your plan usage — measured by the combined percentage of call minutes consumed and AI messages sent — must be less than 20% of your plan's allocated limits at the time of the refund request. For example, if your plan includes 100 minutes and 1,000 AI messages, you must have used fewer than 20 minutes and 200 AI messages.

If both conditions above are satisfied, you are entitled to a full refund of the subscription payment.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Request after 14 days: Refund requests made more than 14 calendar days after the purchase date
  • Usage exceeds 20%: If you have consumed 20% or more of your plan's call minutes or AI messages limit
  • Subscription renewals: Refunds are only available for the initial purchase, not for renewal charges. You should cancel before the renewal date to avoid being charged
  • Plan upgrades/downgrades: Prorated refunds are not provided for mid-cycle plan changes
  • Free trial: The free trial does not involve a payment, so no refund applies
  • Terms violation: Accounts suspended or terminated due to a violation of our Terms & Conditions are not eligible for refunds

4. How to Request a Refund

To request a refund, follow these steps:

  1. Send an email to [email protected] with the subject line "Refund Request"
  2. Include the following information:
    • Your registered email address
    • Your business name
    • Date of purchase
    • Reason for requesting a refund (optional but appreciated)
  3. Our team will verify your eligibility (purchase date and usage levels) and respond within 3 business days

5. Refund Processing

Once a refund is approved:

  • The refund will be processed through Lemon Squeezy (our payment processor) to the original payment method
  • Processing typically takes 5–10 business days to reflect on your statement, depending on your bank or card provider
  • Your subscription will be immediately cancelled upon refund approval
  • You will retain access to the platform until the end of the current billing period, but usage limits will be suspended

6. Subscription Cancellations (Without Refund)

You may cancel your subscription at any time, even if you are not eligible for a refund. When you cancel:

  • You will continue to have full access to the Service until the end of your current billing period
  • You will not be charged for the next billing cycle
  • No prorated refund is issued for the unused portion of the current billing cycle
  • Your data will be retained for 90 days after your subscription expires, giving you time to resubscribe or export your data

7. Exceptions and Discretionary Refunds

In exceptional circumstances — such as prolonged service outages, billing errors, or system issues preventing you from using the Service — we may issue refunds at our discretion, regardless of the conditions above. Please contact us to discuss your situation.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will apply to that transaction.

9. Contact Us

If you have any questions about this Refund Policy, please contact us: