Booky AI lets you review conversations between your AI Agent and customers across calls, SMS, website chat, and social channels.
1. Viewing Call Conversations
- From the sidebar, click AI Agent.
- Click Calls History.
Here you can view calls handled by your AI Agent. You can also filter between All, Inbound, and Outbound calls.
Each call includes:
- Call Metadata: Basic information about the call.
- Transcript: The conversation between the AI Agent and customer.
- Tool Calls: Tools used during the call, including whether they completed successfully or returned an error.
- Summary: A summary of the conversation and its outcome.
2. Viewing Text Conversations
- From the sidebar, click AI Agent.
- Click SMS and Social History.
Here you can view conversations between your AI Agent and customers through text based channels.
Each conversation is labeled by its channel, such as SMS, Instagram, or Facebook, so you can quickly identify where the conversation took place.
Disabling AI for a Conversation
You can disable the AI Agent for a specific conversation, customer, or phone number. This can be useful when you want to handle the conversation yourself or prevent unnecessary AI usage.
- Open the conversation.
- Use the Enable or Disable button in the chat header.
When the AI Agent is disabled, you can respond manually through the conversation interface. Manual replies are currently available for SMS conversations.
For SMS conversations, type your message in the text box at the bottom and click Send.
3. Blocking Contacts
You can block specific contacts from being contacted by your AI Agent.
- From the sidebar, click AI Agent.
- Click Block Contacts.
The Contacts page shows phone numbers that have interacted with your AI Agent, along with information such as bookings, leads, activity date, and contact status.
To prevent a contact from being reached by the AI Agent, click Block next to the contact.